QUALITY
SCS adds quality by attracting the best people and giving them manageable workloads,
adhering to best practices, obtaining internal and external feedback and capturing
data in a secure, paperless claim system.
Quality begins with the recruitment and retention of a seasoned staff.
Ongoing training is provided to ensure the staff remains current with the most up
to date and cost effective claim handling techniques.
Workloads and staffing are closely managed to ensure that the claims staff is able
to proactively handle all claims in the most timely and efficient manner.
Regular internal auditing is completed by claims management to ensure compliance
with established best practices. Audit results are regularly
shared with Clients. Performance plans are designed to reward employees for delivering
high quality and professional service.
In addition, customer surveys
are utilized to ensure that the level of claim handling provided exceeds customer
expectations in all areas. This feedback is also regularly shared with our clients.
SCS maintains their own paperless claim processing system that houses all claim
and financial information in a secure and reliable environment. The claim system
allows access to clients through the internet. Access can be full or limited to
the scope of the user.
SCS partners with their sister company, Advanced Enterprise Technologies Incorporated
(AETI) to provide system support 24/7 to ensure a secure and reliable claims processing
system.
FLEXIBILITY
We work to develop a claims program for each customer that is tailored
to the client’s business, risks and processes.
This begins with listening to the client to develop a full understanding of their
business and the risks that are unique to that business.
We collaboratively build an individualized claims program to meet those needs.
The client can develop individualized service requirements and participate in expert
and vendor selection.
While we can use existing business models as a guide, we want to ensure that our
final program is as unique as the clients we serve.
TRANSPARENCY
SCS believes client feedback is essential to delivering a program that
sets us apart from our competition. Transparency allows the best available feedback.
Clients can access our claims system through a secure internet connection 24/7.
SCS openly shares its best practices and procedures with
clients to willingly create performance expectations.
Client surveys and internal audit results are shared with clients to create accountability
for exceeding expectations.
SCS also shares its internal claim audit results with customers. There are no hidden fees. SCS outlines all costs up front.
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